Connected Field Services
Venue: Anglia Ruskin University (Que 101) | City: Chelmsford, United Kingdom
Speaker: Daniel Kingham (Director, Elekta)
The Internet of Things is revolutionising service. This talk will look at how smart, connected products enable manufacturers to connect to their installed base of machines, directly monitoring performance, receiving early alerts and fixing problems remotely or dispatching field engineers and parts early to avoid mission critical production disruptions. Outages and downtime are minimised, calls to the service desk become obsolete, and most importantly, the customer views your product and your service as exemplary. Smart, connected products also create the possibility for entirely new offerings, where the outcome – not the physical product – is what the customer buys.
Refreshments will be available before the talk from 18:00.
- Wednesday, 21 February 2018 18:30 - 20:30